Background

Amazon Business is an e-commerce store for B2B customers in 14+ locations globally (B2B, Marketplaces, Sustainability)

• Running an innovation program at Amazon Business that launches customer-driven features to our global B2B customers. Current successes include:
  • Working closely with sales teams to realize $50+MM in revenue in a niche product category (in 2023)
  • Expanding product features internationally to realize new insights and $15MM in revenue (in 2023-2024)
  • Led a team of engineers, designers, and go-to-market partners to launch new 'B2B Sustainability' features that increased revenue by $40+MM (in 2022)
• Mentoring other product managers at Amazon on strategy, road mapping, and product decision-making
• Strategizing 3-year vision to address customer procurement outcomes for Amazon
• Created sustainability business cases for senior leadership with a projected impact over $200MM in 3 Years

'Rev Up for Web' is a SaaS-based product to de-anonymize website traffic for SMBs (B2B, SaaS, Reporting)

• Led 'Web' product adoption to over 80% of existing customers, built a self-serve purchase experience that increased sales by 15%
• Led B2B Attribution/Account 360 Reporting – Built reporting capabilities that helped the product achieve 'Best Standalone CDP, Q4 2021' by Forrester New Wave
• Owned 2021-22 roadmap to address customer outcomes and key strategies for the B2B customers

Support Community is a self-help customer support forum for Adobe products with current stats of 1MM+ user accounts, and 10M+ monthly pageviews (Marketplace, B2B, Customer Support)

• Led a redesign effort for Support Community release, achieved 70% wk/wk increase in mobile traffic, 100% increase in user logins, and 18% wk/wk increase in new conversations
• Pared down feature list by 40% to enable rapid development leading to one of the fastest shipped products in Adobe history (under 5 months)
• Leading support platform through end-to-end product releases: ideation, user research, development, and launch

Blockchain-based Freelancer platform where customers bid for developers to complete gigs (B2B, Marketplace)

• Shipped Koder App Platform to expedite new fundraising efforts (Press Release)
• Recruited a UX designer and blockchain developer which saved Koder $100,000 in recruiting costs
• Launched Web beta version of the Koder platform leading to 30% increase in new projects posted
• Worked in collaboration with stakeholders and clients generating over $460,000 in Koder sales revenue

Career platform to help product professionals find opportunities (Web, SaaS, Marketplace)

• Served over 16K product-focused opportunities to a growing userbase of 5,000+ MAU worldwide
• Led a team of four (two engineers, one tester, one designer) through a chatbot release and MVP redesign
• Led usability studies with over 20 customers/users to understand problems to the hiring experience
• Built an initial WordPress prototype that allowed users to search product manager roles across multiple countries while generating revenue

Master of Engineering Entrepreneurship and Innovation

Walter Booth School of Engineering Practice, McMaster University, Canada

Bachelor of Engineering, Major in Mechatronics, Minor in Software

Faculty of Engineering, McMaster University, Canada